I was a rather early adopter of digital downloads. I've been using steam since 2003 and loved Direct2Drive once it was released by IGN. Personally it was a huge convenience to not have to go to the store every time a game came out or have to keep discs and manuals around for re-installation. With very few exceptions every game I have bought for pc since 2003 or so has been a digital purchase.
Due to this I always stuck with major companies. You simply don't get much bigger than IGN and Valve, everything should be fine right? Wrong.
Flash forward to August of 2011. News outlets start reporting that Gamefly has acquired Direct2drive. Now I've used Gamefly in the past and never really had that many issues with them. But it was a bit concerning that my games had now switched companies. Several emails assured me and other Gamefly customers that everything was business as usual and nothing would be changing.
In December a new batch of emails was sent to Gamefly customers. D2D was going to be moving to Gamefly's website and be utilizing their new pc downloading service that they had in beta. The sticking point was "some" games wouldn't make the switch but we were told emails would be coming to let us know what games wouldn't immediately switch over and to download them prior to the switch.
Well we are now mid February, I still have access to only 7 out of 30+ games from my Direct2Drive account. Thankfully many of the 30 I was able to get into Steam or Origin but there are still 17 personal games that are lost in limbo. That's quite a bit of cash to just be missing.
I contacted support over the weekend to try and get an update and I was a bit worried when I went to the site and couldn't find any mention of Direct2Drive. In their automated help system its buried under 2 or 3 layers of sub headings. Searching their twitter there are absolutely zero mentions of direct2drive, Direct 2 drive, or d2d. What the hell?
This is the exact same canned response I received back in January. A simple Google search shows absolutely no one talking about this issue in the industry with the exception of one small forum.
I understand things can happen when businesses buy each other out. However its clear that Gamefly wants to make a play at the PC digital distribution market and as a big consumer in that demographic I can tell you for a fact that screwing over your customers is the quickest way to fail.
It is also very disturbing to not see a single mention of this issue on their twitter or any public update from them about their continued effort to bring these missing titles to us. I'm sure it has something to do with licensing issues, but we as the customer aren't at your office and we cant see your effort to fix these issues. Get your PR person out here in front of this and start reassuring those of us who are getting rather irritated.
Prior to this happening I was 100% sure my digital games were mine and I wouldn't lose them. Direct2Drive was second to steam and a big player in the digital sales department. However now I'm not so sure. The deafening silence from the industry on this one is also concerning. Thousands of people have lost hundreds of dollars and not one single peep has been mentioned on any mainstream news sites since January.